---
updatedAt: 2025-09-23T23:53:16.000Z
agentTools:
  projectIndex: https://developers.alcmeon.com/llms.txt
---

# Track updates

Once a user profile match has been made and stored in a 3rd-party CRM, it is usually necessary to track any changes made to the matching user profile and associated conversations.

# Realtime updates

If you setup the [Real-time synchronization API](https://developers.alcmeon.com/docs/api-real-time-synchronize-data) you can receive realtime notifications of Alcmeon events via a webhook to update your data store whenever an event happens (a new message is received, a reply is sent, etc.)

# Periodic checks

It is also possible to periodically check whether any event has happened for the conversations stored in the third-party CRM: the [GET /actions/conversations/\{conversation\_id}](https://developers.alcmeon.com/reference/get_actions-conversations-conversation-id) will return the list of events associated with a specific `conversation_id`.