Once a user profile match has been made and stored in a 3rd-party CRM, it is usually necessary to track any changes made to the matching user profile and associated conversations.

Realtime updates

If you setup the Real-time synchronization API you can receive realtime notifications of Alcmeon events via a webhook to update your data store whenever an event happens (a new message is received, a reply is sent, etc.)

Periodic checks

It is also possible to periodically check whether any event has happened for the conversations stored in the third-party CRM: the GET /actions/conversations/{conversation_id} will return the list of events associated with a specific conversation_id.