Guides

Changelog

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The latest Alcméon for Salesforce package version is: 5.34

Installation URL: <https://login.salesforce.com/packaging/installPackage.apexp?p0=04tJ50000008rgf>

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Only the latest package version is eligible for installation. Any previous version should not be installed, unless advised by the Alcméon team.

These changelogs document the released versions of the Alcméon for Salesforce package.

📘Legend
⭐ tags a version that passed the Salesforce Security Review.
🆕 indicates a new feature of the connector.



Oct 25, 2024 - Version 5.34

Release Notes

  • 🆕 1-1 Engagement: this package introduces a new custom object, alcmeon__Engagement__c, to enable personal outbound messaging for customer engagement. With this feature, users can send individual template messages to customers who have provided consent. This custom object must be linked to a Case that has the Conversation widget configured. Note that only organizations connected to a single Alcmeon environment can benefit from this feature.

  • 🆕 A new field has been added to the custom object alcmeon__Conversation__c:

    API nameDescription
    alcmeon__Engagement_Sender_Email__cIf applicable, this field contains the email of the advisor who initiated the conversation by sending an engagement message to the recipient.

Jun 20, 2024 - Version 5.31

Release Notes

  • 🆕 New fields added to the Salesforce custom object alcmeon__Conversation__c:
API nameDescription
alcmeon__Rating_scale__cWhen ratings are supported by the social network, this field represents the rating scale or maximum possible value for a rating (nullable).
alcmeon__Rating_value__cWhen ratings are supported by the social network, this field represents the rating value associated with a message in the conversation (if any).
alcmeon__Channel_specific_user_data__cA JSON string with the user data specific to the conversation channel (social network), such as app_user_id for a KakaoTalk account.
  • 🆕 You can now activate Queueable jobs and set a custom timeout value for callouts that notify Alcméon of the latest conversation updates. This helps prevent synchronization failures when triggered from a batch or a future method in your organization. If you're interested in this feature, please contact our support team for assistance!

Mar 1, 2023 - Version 5.21 ⭐

Release Notes

  • The connector now relies on protected custom settings to store sensitive data used to perform the callouts to Alcméon.

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Prerequisites

You may need to manually enable some profiles to allow them to use the new Apex class managing the protected settings introduced in this version. To configure it, go to the Setup of your Salesforce organization, enter Apex classesin the Quick Find box, then select the UpsertCompanySettingsWebService class and click on Security to enable the relevant profiles.

Nov 15, 2022 - Version 5.11

Release Notes

  • Triggers are no longer executed when running the tests in your Salesforce organization.

Jun 17, 2022 - Version 5.10 ⭐

Release Notes

  • 🆕 New field added to the Salesforce custom object alcmeon__Conversation__c:
API nameDescription
alcmeon__Company_id__cAlcméon environment Id of the conversation.
  • 🆕 The configuration of the Conversation widget dimensions in a Case Record Page supports decimal numbers.

Apr 22nd, 2022 - Version 5.4

Release Notes

  • Improvement of the post-install script error notifications: when the post-install script fails, an email is sent to the Alcméon support team with the details.

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Prerequisites

Your Salesforce organization should allow outbound emails, which may not be the case for sandboxes. To configure the email deliverability settings, go to the Setup, enter Deliverability in the Quick Find box and select Deliverability. If editable, set the access level to All email.

Feb 14th, 2022 - Version 5.3

Release Notes

  • 🆕 New fields added to the Salesforce custom object alcmeon__Conversation__c:
API nameDescription
alcmeon__Conversation_custom_fields__cList of custom fields defined for the Alcméon conversation in JSON format, e.g. [{"field_id": 345, "field_value": "VALUE"}]
alcmeon__User_custom_fields__cList of custom fields defined for the Alcméon user in JSON format, e.g. [{"field_id": 345, "field_value": "VALUE"}]

Please refer to the dedicated help section to use these new fields and take a look at the Custom Object Reference guide for more details on them.

Jan 21st, 2022 - Version 5.0

Release Notes

  • 🆕 The conversation widget Lightning component can now be resized in a Case Record Page to a specific height and/or width expressed in px or %. For instance, setting a value of 100% for the width will make the widget take the full width of the Salesforce column.
  • 🆕 Multiple Alcméon environments can now be connected to the same Salesforce organization.

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Prerequisites

To benefit from these new features, the organization connected in Alcméon should be re-authorized first, by clicking on its RE-AUTHORIZE button in the Salesforce organizations section of the Settings menu (in every Alcméon environments).

The Remote site settings configuration is also necessary to connect several Alcméon environments to the same Salesforce organization.

Oct 19th, 2021 - Version 4.3

Release Notes

  • Push upgrades support: the post-install script does not send email notifications to Alcméon anymore.

Sep 20th, 2021 - Version 4.1 ⭐

Release Notes

  • Security Review.

Sep 17th, 2021 - Version 4.0

Release Notes

  • Push upgrades support: Alcméon can now upgrade the package installed in your Salesforce organization without your intervention. We will notify you by email when a new version will be pushed on your test organizations, then on your production organizations if your tests went well. See the Package upgrade section for more details.
    • A post-install script has been added to notify Alcméon that a version of the package has been installed in your organization.
    • All required fields of the custom object alcmeon__Conversation__c introduced after initial package 1.0 are set as optional. See the Custom Object Reference guide for more details.

Jul 13th, 2021 - Version 3.9

Release Notes

  • Do not notify Alcméon with updated conversations during the execution of tests in Salesforce.

Jun 9th, 2021 - Version 3.3

Release Notes

  • 🆕 Tab notifications: the connector can be configured to display tab notifications in Salesforce when a new message is sent in the conversation of a Case other than the current one.
  • 🆕 New fields added to the Salesforce custom object alcmeon__Conversation__c:
API nameDescription
alcmeon__tag_lang_iso_code__cIso code of the language.
alcmeon__Last_action_advisor_email__cEmail of the last human advisor who processed the conversation.
alcmeon__tag_1_id__c to alcmeon__tag_10_id__cAlcméon ID of the conversational tags.

See the Custom Object Reference guide for more details.

Feb 1st, 2021 - Version 2.7 ⭐

Release Notes

  • 🆕 The Omni-Channel mode allows teams working in Salesforce to cooperate with teams working in Alcméon thanks to the bi-directional synchronization of conversations between Alcméon and Salesforce.

    • The connector can now be configured to automatically assign new Cases created in Salesforce to agents thanks to its integration with Salesforce Omni-channel.
    • Alcméon users can now be matched from Salesforce too.
    • Conversations can be transferred between organizations.
    • Conversations can be transferred back to Alcméon.
    • Salesforce tasks and events are displayed in the Alcméon user profile once the user is matched to a Salesforce Contact.

  • 🆕 The conversation widget is a Lightning component provided with the package to display and answer conversations.

Oct 30th, 2019 - Version 1.0

Release Notes

  • 🆕 The hybrid mode allows to push Alcméon conversations to Salesforce:
    • Advisors can match Alcméon users to Salesforce Contacts and see their Contact profile in Alcméon or see the Alcméon conversations in Salesforce.
    • A conversation is pushed either in real-time or periodically, once the user has been matched to a Salesforce Contact and a human has answered the conversation in Alcméon.

Updated 25 days ago