FAQ

Chat window does not display

If the AlcmeonChat chat window does not display when users click on the chat button, this might be because you host the Alcmeon SDK on a DNS domain which has not been configured in the account's configuration page. Try to go to Parameters -> Accounts -> select account and edit the Allowed domains field to include the DNS domain of your website.

How can I generate mobile notifications for my in-app chat ?

Developers can register webhooks to be notified whenever a new reply is sent to a customer by an agent: they are then responsible to send via their notification framework of choice a notification to the user's device. More details about this here