Backward-compatible changes

Since July 1st 2021 the changes listed below are considered backward-compatible. Such changes will not be advertised or communicated before deployment. Consumers are expected to automatically handle and accept those changes gracefully and silently.

New CSV files can be added to the ZIP export file to cover new uses-cases
Existing columns can be deprecated. When this happens, their content will be replaced by a constant value that depends on the type of the field

Backward-incompatible changes

Since July 1st 2021, we are committed to advertise at least two months in advance to existing consumers backward-incompatible

The changes listed below are considered backward-incompatible:

One or more CSV files are removed from the ZIP export file
Existing columns are removed from existing CSV data files

Changelog

Date	Description
March 2025	Introduce care-business-initiated-conversations.
December 2023	Add new colums external_id and alt_external_id to site.csv
November 2022	Introduce new column is_bot in users.csv
September 2022	Introduce optins.csv, and optin-events.csv
March 2022	Introduce annotations.csv, help-requests.csv, help-request-answers.csv
September 2021	Introduce first-human-answer-delay-per-conversation.csv
June 2021	Add conversation_id column in tasks.csv
February 2021	Introduce nps.csv
April 2020	Introduce first-human-answer-delays.csv
July 2019	Introduce logins.csv