Let's explore a standard implementation example to demonstrate how easy it is to deploy the Alcméon for Salesforce connector.

Functional overview

Customer Support Agents exclusively works on Case objects within Salesforce.
They respond to conversations from a specific social media account directly via the Alcméon Conversation widget.
A chatbot configured in Alcméon for this social media account retrieves customer email address in a user custom field and tags the conversation with a specific Salesforce team, triggering the synchronization to Salesforce.

Implementation steps

Once the package has been installed, the integrator should:

Create a Queue that will be mapped to the Alcméon team responsible for transferring social media conversations from Alcméon to Salesforce.
Implement Apex triggers to synchronize Case and alcmeon__Conversation__c objects in Salesforce. For instance, you can implement a logic to find Contactobjects based on email addresses stored in the alcmeon__User_custom_fields__c of received alcmeon__Conversation__c and link them to new Case if identified.
Configure Alcméon Conversation widget to be displayed in the Case Record page for seamless integration.

Simply connect your Salesforce organization.
Link the social media account to this organization.
Create a specific Salesforce team and map it to the previously created Salesforce Queue to manage routing to Salesforce when conversations are assigned to this team.