Introduction

If configured, we generate, once a day, a dump of the following data covering the previous 3 days of activity within our application:

• tasks: the list of all messages sent by one of your customers to one of your accounts. This includes the content of customer messages, as well as the customer username, except on Twitter accounts.
• answers: the list of all answers sent by one of your agents to one of your customers
• actions: the list of all actions performed by one your agents within our application's user interface.
• sites: the list of all your branch accounts connected in our application where we can receive messages and send replies
• teams and users: the list of teams, agents and which agents belong to which teams
• login/logout: the list of all login and logout events
• satisfaction survey results: the list of every nps score assigned by a customer
• answer delay statistics: detailed statistical insights about the answer delay associated with each answer sent from our application

This data is stored in a single zip file named alcmeon-{company_id}-{yyyy}-{mm}-{dd}.zip (company_id is the id of your Alcméon enviroment instance) that contains a set of CSV files. The format of these individual files is described below.

All of this data can be pushed to an sFTP server of your choosing or pulled via our api.