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Overview

  • Getting Started

api.alcmeon.com

  • Core Concepts
  • Application
  • Test your API access

Authentication

  • SSO

Howtos

  • Download daily exports
  • Auto-provision Agent accounts
  • Real-time Synchronization
  • Record user optin
  • API Connector box
  • Jinja2 Documentation and Custom Filters Guide

Data Exports

  • Introduction
  • Data transfer
  • Configuration
  • File Format Reference
  • CSV Encoding
  • Compatibility Policy
  • FAQ

Salesforce Integration

  • Getting started
  • Functional overview
  • Supported workflows
  • Custom Objects Reference
    • Conversation
    • Engagement
    • Contact
  • Implementation overview
    • Implementation example
    • Implementation guide
    • Package installation
    • Configuration of your Salesforce organization
    • Configuration in Alcméon
    • Check your configuration
  • Package upgrade
  • Changelog
  • FAQ

SOCIAL NETWORKS

  • Alcmeon Chat
    • Create a new channel
    • Authentication
    • Javascript SDK
    • iframe widget
    • HTTP API
    • FAQ
  • KakaoTalk
    • AlimTalk

Third-party CRMs

  • Overview
  • Match customer profile
  • Store data within Alcmeon
  • Track updates
  • Javascript SDK Reference
  • Context Data Model

BRING YOU OWN AI

  • Overview
  • AI Bot Connector
  • Suggestions

Network Access

  • Network Access Control
  • Outgoing email (SPF and DKIM setup)
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Overview

An overview of what needs to be done to integrate a 3rd-party AI within Alcmeon

To allow Clients to integrate Alcmeon with AI, we provide APIs which can be used to either:

  • Build a bot using AI to answer to customer questions
  • Propose suggested answer to a conversation for support agents

Updated about 1 year ago