AI Bot Connector (V2)

{
  "jwt": {
    "token": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9...",
    "exp": 1709554800,
    "remaining_api_calls": 1
  },
  "query": "What services does Alcmeon provide?",
  "context": "User is interested in customer service solutions",
  "session": {
    "id": "807ac633-e813-4701-b403-a2615ba0db8d"
  },
  "social_media_user": {
    "id": "user_12345",
    "name": "John Doe"
  },
  "social_media_account": {
    "id": 42,
    "type": "whatsapp",
    "max_message_content_length": 4096,
    "supported_message_types": ["text"],
    "supported_attachment_types": []
  },
  "exits": [
    {
      "code": "endDiscussion",
      "description": "AI answered in a definitive way. The bot scenario will typically continue with a Satisfaction question.",
      "is_custom": false
    },
    {
      "code": "continueDiscussion",
      "description": "AI typically sent a question to the client and needs to receive his next message to continue answering. The bot scenario will typically continue with a loop to a capture message content and back to the AI Bot box.",
      "is_custom": false
    },
    {
      "code": "escalateToHuman",
      "description": "AI detects that a human advisor will be better at answering for various reasons: client asked for it explicitly, or AI did not find an answer, or the question is out of the AI scope, etc. AI typically does not send an answer at all in this case.",
      "is_custom": false
    },
    {
      "code": "error",
      "description": "The AI or Alcmeon raised an error or a timeout. Or an unknown Exit Code (for API) was sent.",
      "is_custom": false
    },
    {
      "code": "gdpr",
      "description": "Use this exit if user has questions regarding their GDPR rights.",
      "is_custom": true
    }
  ]
}

{
  "code": "endDiscussion",
  "message": {
    "type": "text",
    "text": "Alcmeon offers a variety of services to enhance customer engagement, including:\n\n• Omnichannel Conversations: Manage customer interactions across WhatsApp, Facebook Messenger, Instagram, and more\n• AI-Driven Customer Support: Chatbots that handle routine inquiries with instant responses\n• AI Assistant: Real-time response suggestions and translations for human advisors\n• Analytics Module: Insights into customer behavior and agent performance\n• Workflow Automation: Automate routine tasks to improve efficiency\n• Personalized Campaigns: Conversational marketing with high CTR and ROI\n• CRM Integration: Seamless integration with Salesforce and other CRMs\n\nThese services create a seamless customer experience while optimizing your service operations."
  },
  "variables": {
    "sentiment": "positive",
    "intent": "product_inquiry",
    "confidence": 0.95
  }
}

{
  "code": "escalateToHuman",
  "message": null,
  "variables": {
    "escalation_reason": "complex_technical_question",
    "sentiment": "frustrated"
  }
}