AI Bot Connector (V2)

{
  "jwt": "sample-jwt",
  "query": "What services does Alcmeon provide ?",
  "context": "something optional set via an Action Box in Alcmeon's scenario",
  "session": {
    "id": "807ac633-e813-4701-b403-a2615ba0db8d"
  },
  "user": {
    "external_id": "sample-user-external-id",
    "site_id": 1
  },
  "agent_id": null,
  "exits": [
    {
      "code": "endDiscussion",
      "description": "AI answered in a definitive way. The bot scenario will typically continue with a Satisfaction question.",
      "is_custom": false
    },
    {
      "code": "continueDiscussion",
      "description": "AI typically sent a question to the client and needs to receive his next message to continue answering. The bot scenario will typically continue with a loop to a capture message content and back to the AI Bot box.",
      "is_custom": false
    },
    {
      "code": "escalateToHuman",
      "description": "AI detects that a human advisor will be better at answering for various reasons: client asked for it explicitly, or AI did not find an answer, or the question is out of the AI scope, etc. AI typically does not send an answer at all in this case.",
      "is_custom": false
    },
    {
      "code": "error",
      "description": "The AI or Alcmeon raised an error or a timeout. Or an unknown Exit Code (for API) was sent.",
      "is_custom": false
    },
    {
      "code": "gdpr",
      "description": "Use this exit if user has questions regarding their GDPR rights.",
      "is_custom": true
    }
  ]
}

{
  "code": "endDiscussion",
  "message": "Alcmeon offers a variety of services to enhance customer engagement, including:\n\nOmnichannel Conversations: Alcmeon allows businesses to manage customer interactions across multiple channels such as WhatsApp, Facebook Messenger, Instagram, and more, ensuring consistent and timely communication.\n\nAI-Driven Customer Support: The platform features AI-driven chatbots that can handle routine inquiries and provide instant responses, improving customer service efficiency and satisfaction.\n\nAI Assistant: Alcmeon's AI Assistant aids human service advisors by offering real-time response suggestions, language translations, and conversation summaries, boosting advisor productivity by up to 50%.\n\nAnalytics Module: This tool provides businesses with insights into customer behavior, agent performance, and overall service efficiency, enabling informed decision-making and strategy refinement.\n\nWorkflow Automation: The platform automates routine tasks, allowing customer service agents to focus on more complex issues, which improves efficiency and reduces response times.\n\nPersonalized Campaigns: Alcmeon enables personalized conversational marketing campaigns that can significantly increase click-through rates (CTR) and return on investment (ROI).\n\nCRM Integration: The platform integrates with popular CRM systems like Salesforce, providing a holistic view of customer data and enabling personalized interactions.\n\nThese services collectively aim to create a seamless and engaging experience for customers while empowering businesses to optimize their customer service operations.",
  "variables": {"sentiment": "neutral"}
}